Ouvrages générales
- Fitzsimmons, J.A. et Fitzsimmons, M.J. 2007. Service Management: Operations, Strategy and Information Technology, 6e ed. McGraw-Hill, 537 p.
- Johnston, R., Clark, G. et Shulver, M. 2012. Service Operations Management: Improving Service Delivery, 4e ed., Prentice-Hall, 488 p.
Files d'attente
- Gross, D., Shortle, J. F., Thompson, J. M., et Harris, C. M. 2008, Fundamentals of Queuing Theory, 4e ed., Wiley, 528 p.
- Hlynka, M. et Université de Windsor. 2014. "Queueing Theory Books On Line". En ligne . Consulté le 4 août 2015.
Moteur de recommandation
- Dietmar Jannach, Gerhard Friedrich. 2013, Tutorial: Recommender Systems, 13th International Joint Conference on Artificial Intelligence, August 4, Beijing, China.
- Badrul Sarwar, George Karypis, Joseph Konstan, and John Riedl. 2001. Item-based Collaborative Filtering Recommendation Algorithms. In Proceedings of the Tenth International World Wide Web Conference. pp. 285-295
Simulation par évènements discrets
- Banks, J., Carson II, J. S., Nelson, B. L. et NIcol, D. M. 2009, Dsicrete-Event System Simulation, 5e ed. Prentice-Hall, 640 p.
- Elizandro, D., Taha, Hamdy. 2012, Performance Evaluation of Industrial Systems: Discrete Event Simulation Using Excel/VBA, 2e ed. CRC Press, 504 p.
Horaires et ordonnancement
- PATAT Conferences. 2014. "Biannual International Conferences on the Practice and Theory of Automated Timetabling". En ligne . Consulté le 7 juillet 2015.
- Burr, D. S. 2009. The Schedule Book: 75 Schedules for Any Work Environment. BookSurge Publishing, 120 p.