Références bibliographiques primaires non-obligatoires
Edgar H. Schein, Humble Inquiry : The Gentle Art of Asking Instead of Telling, Berrett-Koehler, 2013
Edgar H. Schein, Process Consultation Revisited: Building the Helping Relationship, FT Press, 1998
Peter Block, Flawless Conlsulting : A Guide to Getting Your Expertise Used 3rd, Pfeiffer, 2011
Magnus Ramage et Karen Shipp, Systems Thinkers, Springer, 2009
Robert Flouis Fllod, Rethinking the Fifth Discipline : Learning Within the Unknowable, Routledge, 2002
Michael C. Jackson, Systems Thinking : Creative Holism for Managers, Wiley, 2003
The Social Engagement of Social Science: A Tavistock Anthology
Wiebe Bijker et John Lay, Shaping Technology \ Building Society : suties in Sociotechnical Change, MIT Press, 1992
Nelly Oudshhorn et Trevor Pinch, How Users Matter : The Co-Construction of Users and Technology, MITPress, 2005
Références bibliographiques secondaires non-obligatoires
Russel Ackoff et Sheldon Rovin, Redesigning Society, Stanford Business, 2003
Ronald Purser et Steven Cabana, The Self Managing Organization, Free Press, 1998
Klaus Krippendorf, The Semantic Turn: A New Foundation for Design, CRC Press, 2005