Potter, N., Sakry, M., Making Process Improvement Work. Addison-Wesley - Pearson Education, 2002.

Bridges, William, Managing Transitions: Making the Most of Change. Da Capo Press, Cambridge, 2009.

Notes de cours sur le site du cours.

Garcia, S., Turner, R., CMMI Survival Guide: Just Enough Process Improvement. Addison Wesley Professional, 2006.

Rogers, Everett M., Diffusion of Innovations. 5th Edition, Free Press, New York, 2003.

Reifert, D.J., Making the Software Business Case, Addison Wesley, 2002.

Poulin, L., Reducing Risk with Software Process Improvement. Auerbach Publications, 2005.

https://cours.etsmtl.ca/mgl847